Refund policy

We offer a 7-day exchange and return window from the date of delivery.

Exchange Policy

Exchanges are applicable for:

  • size or fit issues
  • damaged or defective products
  • incorrect items received

To be eligible:

  • requests must be raised via email within 7 days of delivery
  • items must be unused, unwashed and in original condition with all tags intact

All exchange requests are subject to review and initial approval by our team.

Once the request is reviewed:

  • return pickup/self-shipping instructions will be shared

Once the returned product is received and passes quality check:

  • the replacement product will be dispatched
  • exchange timelines may vary depending on pickup and delivery timelines

Exchanges are free of cost and subject to stock availability.

If a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability, customers may choose between store credit or a refund.

Return Policy

For size or fit issues, we recommend opting for an exchange.

If an exchange is not preferred, returns for size or fit issues are processed only as store credit valid for 6 months.

Full refunds will be processed to the original payment method or via an applicable refund method only if:

  • you received a damaged or defective product
  • you received an incorrect item

To be eligible:

  • return requests for size or fit issues must be raised via email within 7 days of delivery
  • items must be unused, unwashed and in original condition with all tags intact
  • damaged or incorrect item claims must be reported within 48 hours of delivery
  • clear images/videos must be shared via email
  • an unboxing video is strongly recommended for damaged/wrong item claims

Once the returned product is received and approved after quality check:

  • refunds are processed within 5–7 business days
  • store credit will be issued for future purchases or refunds will be processed accordingly

For damaged or incorrect items:

  • a priority replacement or refund will be arranged at no additional cost

Return Pickup & Self-Shipping

If return pickup is available:

  • pickup will be arranged from your address
  • exchanges are free

For returns initiated due to customer preference:

  • a ₹100 return pickup fee will be deducted from the issued store credit

No return pickup fee will be charged for:

  • damaged or incorrect items
  • defective products
  • cases where a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability

If return pickup is unavailable (self-shipping):

Customers may self-ship the product using any reliable courier service.

For exchanges:

  • courier charges up to ₹100 will be reimbursed upon sharing a valid receipt

For returns initiated due to customer preference:

  • shipping charges must be borne by the customer

For damaged or incorrect items, defective products or cases where a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability, reasonable self-shipping charges may be reimbursed upon sharing a valid courier receipt.

For all self-shipped orders:

  • courier receipt and tracking details must be shared after dispatch

Exchange, refund or store credit will be processed after the returned product passes quality check.

Non-Eligible Cases

Returns or exchanges will not be accepted if:

  • the product has been used, washed or altered
  • tags have been removed
  • the product is damaged after delivery
  • the request is raised after the allowed timeline
  • the issue is due to minor color variations caused by lighting or screen display differences

How to Request an Exchange or Return

To request an exchange or return, email us at:
hi@savirabyh.com

Please include:

  • Order ID
  • Registered phone number
  • Reason for request
  • Clear images/videos of the product
  • Unboxing video (recommended for damaged/wrong item claims)

Important:

  • exchange/ regular return requests must be raised within 7 days of delivery
  • damaged or incorrect item claims must be reported within 48 hours of delivery

Customers are advised to retain the original packaging and invoice until the exchange/return process is completed.

Our team reviews requests within 24–48 business hours.

For faster and smoother resolution, email is our primary support channel for all order-related concerns.

WhatsApp support may be used only for urgent follow-ups or escalations after raising a request via email.