1. What is SAVIRA?
SAVIRA was created for women who are never just one thing. The women of today who embrace the power of self-expression.
We believe clothing should feel personal. Something that moves with you, reflects your individuality and allows you to express different versions of yourself freely and authentically.
We create thoughtfully designed limited-edition pieces through theme-based capsules with a focus on individuality, comfort and versatility.
All our pieces are handcrafted in India with the support of local artisans and skilled craftsmanship. We also aim to work consciously by utilizing rescued fabrics that might have otherwise been discarded and by minimizing unnecessary fabric wastage wherever possible.
Each capsule is produced in small batches with careful attention to detail, quality and fit.
2. How do I know which size will fit me?
We recommend checking the size guide available on each product page before placing your order.
If you are between sizes, we recommend referring to the specific fit details mentioned in the product description as certain styles may have a more oversized, relaxed or fitted silhouette.
If you are still unsure about sizing, we recommend sizing up for a more comfortable fit.
You can also feel free to contact us and we’ll help you choose the best fit.
3. How long does delivery take?
Orders are processed within 24–48 hours excluding weekends and public holidays.
Once shipped, delivery usually takes:
- 3–7 business days depending on your location
Tracking details are shared via SMS and email once your order is shipped.
4. Can I cancel my order?
Cancellation requests are accepted only before the order has been processed for shipping.
Once shipped, orders cannot be cancelled.
To request a cancellation, please contact us as soon as possible at:
hi@savirabyh.com
5. Do you offer exchanges?
Yes, we offer exchanges for:
- size or fit issues
- damaged or defective products
- incorrect items received
Exchange requests must be raised via email within 7 days of delivery.
Products must be unused, unwashed and returned with original tags intact.
All exchange requests are subject to review and initial approval by our team.
Once the request is reviewed:
- return pickup/self-shipping instructions will be shared
Once the returned product is received and passes quality check:
- the replacement product will be dispatched
Exchanges are free of cost and subject to stock availability.
If a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability, customers may choose between store credit or a refund.
6. Do you offer returns?
Yes, we offer returns within 7 days of delivery.
To be eligible:
- return requests for size or fit issues must be raised via email within 7 days of delivery
- items must be unused, unwashed and in original condition with all tags intact
For damaged or incorrect items:
- the issue must be reported within 48 hours of delivery
- clear images/videos must be shared via email
All return requests are subject to review and approval after quality check.
Our team reviews all requests within 24–48 business hours.
7. How do I request an exchange or return?
To request an exchange or return, please email us at:
hi@savirabyh.com
Please include:
- Order ID
- Registered phone number
- Reason for request
- Clear images/videos of the product
- Unboxing video (recommended for damaged/wrong item claims)
Important:
- exchange/regular return requests must be raised within 7 days of delivery
- damaged or incorrect item claims must be reported within 48 hours of delivery
Customers are advised to retain the original packaging and invoice until the exchange/return process is completed.
Our team reviews requests within 24–48 business hours.
For faster and smoother resolution, email is our primary support channel for all order-related concerns.
8. Are returns processed as store credit or refunds?
For size or fit issues, we recommend opting for an exchange.
If an exchange is not preferred, returns for size or fit issues are processed only as store credit valid for 6 months.
Full refunds will be processed to the original payment method or via an applicable refund method only if:
- you received a damaged or defective product
- you received an incorrect item
Once the returned product is received and approved after quality check:
- refunds are processed within 5–7 business days
- store credit will be issued for future purchases or refunds will be processed accordingly
For damaged or incorrect items:
- a priority replacement or refund will be arranged at no additional cost
If a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability, customers may choose between store credit or a refund.
9. Is return pickup available for exchanges and returns?
If return pickup is available in your location, we will arrange pickup from your address.
- Exchanges are free
For returns initiated due to customer preference:
- a ₹100 return pickup fee will be deducted from the issued store credit
No return pickup fee will be charged for:
- damaged or incorrect items
- defective products
- cases where a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability
If return pickup is unavailable, self-shipping instructions will be shared by our team.
10. What if return pickup is not available in my location?
Customers may self-ship the product using any reliable courier service.
For exchanges:
- courier charges up to ₹100 will be reimbursed upon sharing a valid receipt
For returns initiated due to customer preference:
- shipping charges must be borne by the customer
For damaged or incorrect items, defective products, or cases where a requested exchange for a size or fit issue cannot be fulfilled due to stock unavailability, reasonable self-shipping charges may be reimbursed upon sharing a valid courier receipt.
Courier receipt and tracking details must be shared after dispatch.
11. Is Cash on Delivery (COD) available?
Yes, COD is available on all orders.
A ₹99 COD handling fee is applicable.
Please ensure your phone is reachable after shipping to avoid failed delivery attempts.
12. How can I contact the SAVIRA team?
For any order-related queries, exchanges, returns or support assistance, you can email us at: hi@savirabyh.com
Our support team usually responds within 24–48 business hours.
You can access and shop from our website on both desktop and mobile devices.
You can also follow us on Instagram for the latest launches, updates and campaigns- @savirabyh
You can alternately reach us out on WhatsApp for any quick queries - +91 9277349530
For faster and smoother resolution, email is our primary support channel for all order-related concerns.
For more details, please refer to our detailed policy documents available on the website.